Results of a Large-Scale Study of End-Users, Requestors, and Providers of Interpreting Services and Technology.
The Interpreting SAFE-AI Task Force commissioned independent market research company CSA Research to develop, run, and analyze a large-scale perception study of end-users, requestors, and providers of interpreting services and technology. The goal of the study was to capture current perceptions about spoken and signed AI for interpreting, with a focus on the US market. This report presents over 9,400 datapoints on a series of 118 items that tie to experience with automated solutions, perceptions regarding quality, pros and cons, criteria to decide whether to use automated interpreting, and perceptions on suitability for 58 use cases.